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Record the discovery
Note the room, date and any relationship to rain or equipment use. Photograph the mark in its surroundings and record active dripping where relevant. Do not let damage worsen just to preserve evidence; obtain suitable help for electrical or other immediate safety concerns.
Use the warranty route
Check the handover documents for coverage, contacts and notification requirements. Send the unit, contact details, symptoms and photographs together and ask for an inspection. A leak may involve building work, pipes, shared areas or use. Responsibility depends on the findings and applicable documents. Neither assume every leak is the developer’s fault nor assume handover ended all protection.
Keep the response
Request acknowledgement, the responsible contact and an expected arrangement. Discuss urgent temporary measures and costs before major alterations where possible. Retain work orders and explanations for a later recheck. State any separate loss or dispute claim distinctly from the repair request.
If the repair remains unarranged, read Follow Up an Unresolved New Home Warranty Repair.
Sources checked 4 November 2026: Department of Lands: condominium legislation; Office of the Consumer Protection Board: condominium reservation contract guidance, February 2026.
Ownership, tax and visa rules change and individual situations differ. This is general information, not legal advice — confirm with a qualified professional before acting.
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